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TamaraPrivate

Team Leader - Partner Care

Tamara

Full-timeCairoEG

Job details

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is seeking a Team Leader for its Partner Care Team in Cairo, Egypt. The successful candidate will be responsible for overseeing and assessing partner service representatives, providing performance feedback, and strategizing daily customer service operations. Key responsibilities include training staff, monitoring returns/exchanges, investigating complaints, and assisting with service policy development. Applicants should hold a Bachelor's or Master's degree in business administration or a related field, possess up to 3 years of customer service or contact center experience, with at least 1 year in a supervisory or team lead role. Strong leadership, communication, and customer service skills are essential for this onsite, shift-based position.

Advertised position

Team Leader - Partner Care

Qualification: Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.
Experience: Up to 3 years in customer service or contact center, with at least 1 year as supervisor or team lead.

Job overview

Source

Tamara

Qualification

Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.

Type

Full-time

Location

Cairo

Listed

1d ago

How to apply

  1. 1Apply online by filling out the application form.
  2. 2Provide your First Name, Last Name, Email, Phone, Country, and Location (City).
  3. 3Attach your Resume/CV (accepted file types: pdf, doc, docx, txt, rtf) or enter manually.
  4. 4Answer specific questions regarding Egyptian nationality, Cairo residency, total years of customer service/contact center experience, team leadership experience (and number of direct reports), willingness to work onsite, willingness to work shift-based roles (9 hours including 1-hour break), availability for weekends and public holidays, external commitments, planned/pre-booked vacations in the first 3 months, motivation to join Tamara, current gross salary, salary expectations (gross), and notice period.

Rules & eligibility

  • This is a voice support role based onsite in Cairo, Egypt.
  • The role is shift-based, with each shift being 9 hours long (including a 1-hour break).
  • Applicants must be available to work on weekends and public holidays if scheduled.

Details extracted automatically from the official advertisement — always verify against the original ad before applying.

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