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TamaraPrivate

Quality Lead

Tamara

Full-timeCairoEG

Job details

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is seeking a Quality Lead for its Cairo office. This critical leadership role involves designing, scaling, and managing a world-class quality framework across all support functions, including Customer and Partner Support. The successful candidate will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability and continuous feedback. Responsibilities include strategy and governance, team management, framework and tools implementation, insights and continuous improvement, and stakeholder collaboration. Applicants should have over 5 years of experience in customer experience quality management, preferably in fintech or tech support, with a proven track record in designing and scaling QA programs and leading teams.

Advertised position

Quality Lead

Qualification: Advanced English in both written and verbal communication.
Experience: 5+ years in customer experience quality management, preferably in fintech or tech support environments. Proven track record of designing and scaling QA programs, including calibration and performance insights. Experience leading teams across multiple geographies or third-party vendors. Exposure to COPC, ISO 9001, or other quality management standards is preferred. Experience working with Zendesk, Genesys, Tableau, and Quality Management Systems.

Job overview

Source

Tamara

Qualification

Advanced English in both written and verbal communication.

Type

Full-time

Location

Cairo

Listed

3h ago

How to apply

  1. 1Apply online by filling out the application form.
  2. 2Provide your First Name, Last Name, Email, Phone, Country, and Location (City).
  3. 3Attach your Resume/CV (accepted file types: pdf, doc, docx, txt, rtf) or enter manually.
  4. 4Share a link to your LinkedIn Profile.
  5. 5Indicate if you are based in Cairo, Egypt.
  6. 6State your salary expectations.
  7. 7State your notice period.
  8. 8Explain why you think you would suit this role.
  9. 9Indicate if you have experience in delivering training modules in a contact center environment.

Rules & eligibility

  • The role is based in Cairo, Egypt and will be an onsite role.

Details extracted automatically from the official advertisement — always verify against the original ad before applying.

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