Urgent Care Services-Supervisor

Job details

Education: Bachelor’s or Master’s Degree. Experience: 4-6 Years. Job Purpose: To supervise and coordinate the day-to-day operations of the Urgent Care Service (UCS), ensuring efficient patient flow, timely service delivery, adherence to clinical and operational protocols, and effective coordination among clinical and non-clinical teams. Key Responsibilities · Supervise daily UCS operations and ensure service readiness throughout operational hours. · Monitor patient registration, triage, waiting times, patient flow, and timely consultations. · Coordinate with doctors, nurses, patient care assistants, reception staff, and other relevant departments. · Ensure timely escalation of clinical concerns and operational issues to the relevant authorities. · Monitor staff attendance, punctuality, duty rosters, and adherence to assigned responsibilities. · Ensure compliance with organizational policies, patient safety standards, infection prevention protocols, and service quality requirements. · Monitor patient complaints and facilitate their timely resolution. · Maintain accurate operational records and prepare daily, weekly, and monthly performance reports. · Identify workflow gaps and implement corrective actions in coordination with the UCS management. · Ensure effective coordination with the Emergency Department for patients requiring escalation or transfer. Qualification and Experience · Bachelor’s (preferably master's) degree in Healthcare/Hospital Management, or a relevant discipline. · Minimum 4–6 years of experience in hospital operations, urgent care, emergency services, or outpatient services. · At least 2–3 years of supervisory experience in a healthcare setting. · Strong understanding of patient flow management, and healthcare quality and safety standards. · Excellent communication, coordination, problem-solving, and team management skills. Required Competencies · Operational supervision and staff management · Patient flow and service coordination · Incident reporting and escalation · Data monitoring and performance reporting · Effective communication and conflict resolution · Ability to work in a fast-paced healthcare environment