Service Quality Consultant

Job details

Eligibility Qualifications • Minimum Bachelors preferably Masters from an HEC recognized institute/university. • Qualification in Islamic Finance will be an added advantage. Skills • Customer Centricity • Stakeholder Collaboration • Good Communication Skills • Governance Experience Minimum 2 years of relevant work experience Key Responsibilities • Implementing service delivery standards across the assigned area. • Conducting SQ surprise visits in assigned branches. • Collaborating with stakeholders to address service elements and improve service delivery. • Continuously identifying improvement areas in customer journeys. Department: Service Quality Department - General Services & Customer Support Group Location: Balochistan Last Date: September 12th , 2026