Regional Service Quality Manager

Job details

Regional Service Quality Manager Eligibility Qualification: Minimum Bachelor's degree, preferably a Master’s from an HEC-recognized institution/university. Qualification in Islamic Finance will be an added advantage. Experience: Minimum 6 years of working experience Skills Required: • Customer-Centric Service Design & Optimization • Root Cause Analysis & Continuous Improvement • Data-Driven Decision Making & Insights • Change Management & Effective Execution Responsibilities: • Driving exceptional customer experience across the assigned customer portfolio • Monitoring, analyzing, and improving CX metrics (CS, NPS, complaints, TATs, etc.) • Partnering with bank-wide stakeholders to minimize service and thematic gaps • Ensuring compliance with KPIs, controls, and established benchmarks Department: Service Quality Department Location: Karachi Last Date: August 30th , 2026