Manager - Governance & Conduct

Job details

Manager - Governance & Conduct Eligibility Qualifications • Minimum Bachelor’s degree preferably a Master’s, from an HEC-recognized institute/university (Professional certification will be an added advantage) • Qualification in Islamic Finance will be an added advantage. Skills • Governance, conduct risk, and banking control framework knowledge. • Control gap identification and remediation. • Report writing, MIS, presentations, and stakeholder coordination. • Strong communication skills; proficiency in Excel, PowerPoint, and Power BI (preferred). Experience • Minimum 5 years' relevant working experience. Key Responsibilities • Implementing and monitoring the Bank's Conduct & Governance framework across all units. • Monitoring customer conduct, service quality, governance indicators, and driving corrective actions. • Developing governance reports, dashboards, and management presentations for senior leadership. • Coordinating with stakeholders, supporting policy development, and driving governance awareness and continuous improvement initiatives. Department: Service Quality Department – Customer Support Group Location: Head Office - Karachi Last Date: September 7th, 2026