Quality Assurance Analyst

Job details

Eligibility Qualifications • Minimum Bachelor’s degree preferably a Master's, from an HEC-recognized institute/university • Qualification in Islamic Finance will be an added advantage. Experience • Minimum 2 years of relevant experience in Quality Assurance, Complaint Management, Operations, Compliance or related areas Skills • Quality Assurance and Control • Analytical Thinking and Problem-Solving • Complaint Management and Customer Experience • Data Analysis and Reporting (MS Excel and PowerPoint) • Communication, Stakeholder Management, and Attention to Detail Key Responsibilities • Conducting QA reviews of customer interactions and processes to ensure compliance with approved standards and regulations. • Identifying service gaps, control weaknesses, and recurring customer issues to determine improvement areas. • Preparing QA reports, dashboards, and management insights to highlight findings and service quality trends. • Conducting thematic reviews and coordinating with stakeholders to address identified gaps. • Providing QA analysis and support for management, audit, and regulatory requirements while maintaining confidentiality. Department Service Quality Department Location: Karachi Last Date: 15th November 2026