Manager Social Care Unit

Job details

Eligibility Qualifications • Minimum Bachelor’s degree in Marketing, Communications, Media Studies, or a related field preferably a Master’s, from an HEC-recognized institute/university • Qualification in Islamic Finance will be an added advantage. Experience • Minimum 8 years' of relevant working experience. Skills • Social Media, Community Management & Digital Customer Care • Leadership, People Management & Coaching • Stakeholder Management & Escalation Handling • Analytical, Problem-Solving & Decision-Making Skills Key Responsibilities • Overseeing customer complaints, escalations, and sensitive cases, ensuring timely resolution. • Driving continuous improvement through customer feedback, social media trends, and team performance analysis. • Developing and implementing processes, service standards, and escalation frameworks to enhance customer experience. • Ensuring effective staffing, floor management, and shift coverage for uninterrupted Social Care operations. Department Service Quality Department Location: Head Office - Karachi Last Date: November 13th, 2026