Social Care Officer

Job details

Eligibility Qualifications • Minimum Bachelor’s degree in Marketing, Communications, Media Studies, or a related field preferably a Master’s, from an HEC-recognized institute/university • Qualification in Islamic Finance will be an added advantage. Experience • Minimum 2-3 years of relevant working experience. Skills • Proficiency in Social Media, Community Management & Moderation Platforms • Excellent Written Communication, Customer Service & Interpersonal Skills • Strong Judgment, Complaint Handling & Escalation Management • Analytical, Problem-Solving & Reporting Skills Key Responsibilities • Responding to customer queries, complaints, and feedback across social media channels in a timely and professional manner. • Monitoring social media conversations and moderating comments and interactions in line with community guidelines. • Escalating complex, sensitive or unresolved customer issues to competent authorities or relevant departments. • Maintaining accurate records and providing insights on recurring issues and customer sentiment. • Working in rotational shifts, including weekends and public holidays, as required to ensure continuous social care coverage. Department: Service Quality Department Location: Head Office - Karachi Last Date: November 13th, 2026