Parents Relations Officer

Job details

POSITION Parent Relations Officer UCS Gulberg Campus, Lahore QUALIFICATION Bachelor's in any relevant field or equivalent EXPERIENCE Minimum 2 years of experience in an administrative role KEY RESPONSIBILITIES • Manage the complete admissions process, from enquiries and school tours to entry tests, registration and enrolment on OMS • Achieve the campus net strength target and keep withdrawals within the assigned limit • Act as the first point of contact for parents and resolve queries and complaints within 48 hours • Maintain accurate student records and complete admission files • Process fee challan extensions, installments and fine waivers, and follow up on recovery cases with Finance (HO) • Process transfers and withdrawals on BEAMS, including exit meetings and school leaving certificates • Issue bonafide letters, character certificates, tax certificates and fee history on request • Coordinate with the School Head, Head Office and Accounts on admissions and parent concerns SKILLS • Proficiency in MS Office Suite • Knowledge of school admissions processes • Strong customer service and public relations skills • Excellent communication and interpersonal skills • Problem solving and follow-up • Time management • Fluency in English and Urdu