Manager Analytics

Job details

Eligibility Qualifications • Minimum Bachelor’s degree in Computer Science, preferably a Master’s, from an HEC-recognized institute/university. • Qualification in Islamic Finance will be an added advantage, while Advanced Microsoft Excel Certification will be a significant plus. Skills • Business Intelligence & Analytics Transformation • Advanced Data Analytics & Customer Intelligence • Advanced Excel, SQL & Data Management • Team Leadership & Performance Management Experience • Minimum 5 years' relevant experience in Data Analytics, Business Intelligence, Customer Experience/Quality Assurance Analytics, or related fields. Key Responsibilities / Job Description • Leading customer experience analytics, translating data into actionable insights and identifying service gaps and improvement opportunities. • Designing scalable data consolidation, modelling, and automation solutions to accelerate analytics and minimize manual dependency. • Driving analytics transformation through automated dashboards, scorecards, KPI/SLA reporting, and continuous improvement of quality standards. • Driving QA frameworks, service improvement strategies, SLA monitoring, and customer-centric initiatives to enhance service delivery and compliance. Department: Service Quality Department – Customer Support Group Location: Head Office - Karachi Last Date: September 19th, 2026