Customer Service Representative (CSR)

Job details

Job Description: • Location: G-8 Markaz, Islamabad, Pakistan • Employment Type: Full-Time, On-site • Shift: Morning Shift • Salary: 35,000 - 45,000 PKR per month • Overview: Hostnext Technologies is hiring customer-focused Customer Service Representatives (CSRs) to join the support team. The CSR will handle customer interactions, resolve inquiries, and maintain high customer satisfaction through professional communication and CRM recordkeeping. • Key Responsibilities: • Handle inbound and outbound customer calls, emails, and chats professionally • Respond to customer inquiries, complaints, and service requests in a timely manner • Provide accurate information about company products and services • Maintain detailed records of customer interactions in CRM systems • Follow company policies, procedures, and quality standards • Ensure customer satisfaction and build long-term customer relationships Job Specification: • Must-have: • Excellent verbal and written communication • Strong English language skills for phone & chat • CRM experience / ability to maintain detailed customer records • Note: The original post lists both Fresh Graduate and 12 years Customer Service / Call Center experience. This appears inconsistent. Reasonable interpretation: entry-level to experienced candidates with relevant CRM and communication skills will be considered.