Tour Sales & Customer Support Staff

Job details

Job Description: The primary objective of this role is to convert tour inquiries into confirmed bookings. You will respond to inquiries from tourists interested in tour packages, provide clear and accurate information about itineraries, accommodations, transportation, pricing, and travel arrangements, address customer questions, and guide them through the booking process. Success is measured by building trust, delivering excellent customer service, and maximizing tour sales. The role requires on-site work in Rawalpindi and may involve travel. Shift: Morning.Job Specification: • Respond to customer inquiries via phone, WhatsApp, and social media • Explain tour packages, itineraries, pricing, and travel policies • Recommend suitable travel packages based on customer requirements • Convert inquiries into bookings and provide professional sales support • Follow up with prospective customers to maximize conversions • Maintain accurate customer records and booking information • Handle customer concerns professionally before, during, and after tours • Achieve monthly sales and customer satisfaction targetsJob Rewards and Benefits: Incentive Bonus