Customer Sales Representative

Job details

Job Description: About the role Trust Communication is a business process outsourcing agency focused on outbound appointment setting for US-based clients. We operate from Pakistan and are seeking Customer Sales Representatives to join a performance-driven team that emphasizes clear communication, persistence, and measurable results. This role is ideal for candidates who want to build a long-term career in the BPO/telecommunications sector and work with US market clients. Responsibilities • Handle outbound calls to prospective customers following client scripts and campaign objectives. • Qualify leads and set appointments for client sales teams, accurately documenting outcomes in CRM. • Achieve daily and weekly KPIs including volume, conversion rates, and appointment targets. • Maintain professional US-market phone etiquette and adapt messaging to different customer segments. • Provide timely feedback on campaign performance and customer objections to campaign managers. • Update and maintain accurate records of interactions, dispositions, and scheduling details in the CRM. • Participate in training sessions to continuously improve product knowledge, objection handling, and sales techniques.Job Specification: Required skills • Proven outbound experience in appointment setting, telemarketing, or telesales campaigns. • Strong verbal communication and active listening skills with clear English pronunciation suitable for US-bound calls. • Comfortable following scripts and adapting language to handle objections and close appointment requests. • Familiarity with CRM systems (e.g., HubSpot, Salesforce, or similar) for logging interactions and scheduling appointments. • Basic computer skills: MS Office, web-based dashboards, and typing accuracy for notes. • Ability to meet measurable KPIs: volume, connect rate, and appointments set. • Resilience, punctuality, and ability to work in a fast-paced target-driven environment. • Team player with willingness to participate in ongoing coaching and quality audits.Job Rewards and Benefits: Communication,Leaves