TamaraPrivate

UAE Partner Care Advisor (Voice)

Tamara

Full-timeCairoEG

Job details

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is seeking a UAE Partner Care Advisor (Voice) for their Cairo, Egypt office. This on-site role involves providing exceptional customer service to merchants by answering queries via phone, website, and live chat regarding Tamara's services. Responsibilities include identifying customer needs, providing accurate solutions, reviewing accounts, and explaining services while meeting support metrics. Candidates should be university graduates with strong communication skills, native Arabic proficiency, B2 English fluency, computer literacy, and flexibility for rotational shifts, including weekends and public holidays. Previous customer service experience, especially in fast-paced environments like fintech or call centers, is a plus.

Advertised position

UAE Partner Care Advisor (Voice)

Qualification: University Graduates
Experience: Previous customer service experience is a plus; work experience in fast-paced customer service environments such as fintech, banking, e-commerce, telecommunications, or call centers is preferred.

Job overview

Source

Tamara

Qualification

University Graduates

Type

Full-time

Location

Cairo

Listed

3h ago

How to apply

  1. 1Apply for this job by filling out the online application form.
  2. 2Provide your First Name, Last Name, Email, Phone, Country, and Location (City).
  3. 3Attach your Resume/CV (accepted file types: pdf, doc, docx, txt, rtf) or enter manually.
  4. 4Answer questions regarding your Egyptian nationality, current country/city of residence, and any relatives at Tamara.
  5. 5Specify your years of customer service or customer support experience.
  6. 6Confirm comfort with an on-site role in Cairo with rotational shifts (9 hours including breaks, including weekends and public holidays).
  7. 7Disclose any recurring commitments outside of work.
  8. 8Specify work experience in fast-paced customer service environments (Company and Industry).
  9. 9State your notice period.
  10. 10Provide your current gross monthly salary.
  11. 11State your gross monthly salary expectations.
  12. 12Confirm that all information provided is accurate and complete.

Rules & eligibility

  • Native Arabic speaker.
  • Fluency in English Language (B2 profile).
  • Ability to use computers and internet applications.
  • Great verbal & written communication skills.
  • Ability to handle customers’ issues.
  • Ability to solve problems in a short period of time.
  • Flexibility with rotational working hours/days.
  • The role is based in Cairo, Egypt and is an on-site role.
  • Rotational shifts are 9 hours including breaks and may vary based on business needs, including weekends and public holidays.

Details extracted automatically from the official advertisement — always verify against the original ad before applying.

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