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TamaraPrivate

UAE Partner Care Advisor (Non-voice)

Tamara

Full-timeCairoEG

Job details

Tamara, a leading fintech platform in Saudi Arabia and the GCC, is seeking UAE Partner Care Advisors (Non-voice) to join their team in Cairo, Egypt. The role involves providing exceptional customer service by answering merchant queries through website and live chat related to Tamara’s services. Responsibilities include handling inbound calls, emails, and live chats, identifying customer needs, providing accurate solutions, reviewing accounts, and explaining services. Candidates must have a university degree, at least one year of local customer experience, be native Arabic speakers, fluent in English (B1), and possess strong communication and problem-solving skills. Flexibility with rotational shifts, including weekends and public holidays, is required.

Advertised position

UAE Partner Care Advisor (Non-voice)

Qualification: University degree
Experience: Minimum 1 year of customer experience in the local market; previous customer service experience is a plus.

Job overview

Source

Tamara

Qualification

University degree

Type

Full-time

Location

Cairo

Listed

4d ago

How to apply

  1. 1Apply online by filling out the application form.
  2. 2Provide First Name, Last Name, Email, Phone, Country, Location (City).
  3. 3Attach Resume/CV (accepted file types: pdf, doc, docx, txt, rtf) or enter manually.
  4. 4Provide education details: School, Degree, Discipline, Start date (month/year), End date (month/year).
  5. 5Answer questions regarding Egyptian nationality, current city, current educational status, years of customer service/support experience.
  6. 6Confirm comfort with on-site work in Cairo, rotational shifts (including weekends/public holidays, 9 hours including breaks).
  7. 7Disclose any recurring commitments outside of work.
  8. 8Indicate work experience in fast-paced customer service environments (fintech, banking, e-commerce, telecommunications, or call centers) and specify company/industry.
  9. 9State notice period.
  10. 10Provide current salary in gross EGP per month.
  11. 11State salary expectations in gross EGP per month.
  12. 12Disclose if any relatives work at Tamara.

Rules & eligibility

  • Native Arabic speaker.
  • Fluency in English Language (B1 profile).
  • Ability to use computers and internet applications.
  • Great verbal & written communication skills.
  • Ability to handle customers’ issues.
  • Ability to solve problems in a short period of time.
  • Flexibility with rotational working hours/days.
  • Must be comfortable with on-site work in Cairo and rotational shifts, including weekends and public holidays (9 hours including breaks, shifts may vary based on business needs).
  • All information provided in the application must be accurate and complete; false or misleading information may lead to disqualification.

Details extracted automatically from the official advertisement — always verify against the original ad before applying.

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