Service Quality Analyst - (OG-II)

Job details

Service Quality Analyst - (OG-II) No of Position -01 Experience: Minimum 03-years' relevant experience. Qualification: Minimum Bachelor degree from HEC recognized Institute/University (National/International). Job Responsibilities: Collecting & compiling data for measuring performance of field functionaries/branches for purposes of ranking of branches for meeting Service Quality standards through Zonal Manager operations, at Zonal Office. Maintaining Service Quality MIS. Analyzing of Service Quality Checklists/Customers Feedback form, identification of grey areas and action plan of its mitigation. To assist in reviewing the recurring anomalies i.e. breaches of Service Quality standards with Higher Management on Quarterly Basis. Other Skills/ Expertise/ Knowledge Required: Well versed with Advance Excel, MIS management, analysis & report writing