Customer Experience Officer - (OG-II)

Job details

Customer Experience Officer - (OG-II) No. of Position - 01 Experience: Minimum 03-years' relevant experience. Qualification: Minimum Bachelor degree from HEC recognized Institute/University (National/International). Job Responsibilities: Arranging Independent Research/Surveys to measure level of implementation of SQ Standards in FTC regime, gauging Customers Perception about Bank. Evaluation of the Customers perception by identifying grey areas and its escalation to the Higher Management as well as respective Zonal Chiefs for improvement of imperfections. Periodical analyses, suggestion to bridge the gaps identified through customer's complaints vide "Services Pitfall Analysis" and monitoring of its execution process with integration to all concerned. Other Skills/Expertise/Knowledge Required: Liaising, MIS management, research & reporting - Eligibility/Ineligibility Criteria: - Maximum age limit for OG-I 40-Years, and OG-II 35-years as on closing date to apply. Market competitive remuneration will be offered. ZTBL is an equal opportunity employer, females and PWDs are encouraged to apply. Interested candidates may apply online through website: https://www.ztbl.com.pk/jobs, till 22 November, 2026. Only online submission of application within due date will be accepted. Only short-listed candidates will be called for interview. No TA/DA shall be admissible for interviews. The Bank reserves the right to accept or reject any application(s) without assigning any reason(s) thereof. Applicants convicted by any court of law are not eligible to apply. Applicant dismissed, removed or terminated by previous employer(s) on disciplinary grounds is not eligible to apply.