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CareemPrivate

Senior Strategy and Care Transformation Manager

Careem

Full-timeDubaiAE

Job details

Careem is seeking a Senior Strategy and Care Transformation Manager to join their team in Dubai, United Arab Emirates. This role is crucial for transforming business priorities into structured programs and enhancing customer experience through data and policy design. The successful candidate will be an individual contributor with strategic influence, responsible for performance governance, end-to-end customer experience, cohort-led customer policy design, and contact rate reduction. Applicants should have over 5 years of experience in operations strategy, program management, or a related analytical role, with strong analytical and stakeholder management skills. Careem offers a dynamic work environment, opportunities for growth, healthcare benefits, fitness reimbursements, and flexible work arrangements including 4 days in office and 1 day from home, with 30 days remote work annually and unlimited vacation.

Advertised position

Senior Strategy and Care Transformation Manager

Experience: 5+ years of experience in operations strategy, program management, business operations, or a related analytical/cross-functional role. A track record of owning recurring reporting or business-review cadences with senior stakeholders, end to end. Strong analytical skills — comfortable working with dashboards and raw data to build a narrative, not just a chart. Experience designing or governing customer-facing policy, ideally in a marketplace, e-commerce, delivery, or platform business. Excellent stakeholder management — able to align Product, Finance, Commercial, and Operations partners who don't always start from the same page. Comfort with ambiguity: this role is as much about building the structure as running it. Familiarity with workforce management, vendor operations, or AI-enabled quality/automation tooling is a plus, though not required.

Job overview

Source

Careem

Type

Full-time

Location

Dubai

Listed

4d ago

How to apply

  1. 1Apply for this job by filling out the online application form.
  2. 2Provide your First Name, Last Name, Email, Phone, Country, and Location (City).
  3. 3Attach your Resume/CV (accepted file types: pdf, doc, docx, txt, rtf) or enter manually.
  4. 4Optionally, attach a Cover Letter.
  5. 5Provide your Current Employer and Current Job Title.
  6. 6Optionally, provide your LinkedIn Profile.
  7. 7Indicate how you learned about the role at Careem.
  8. 8Indicate if you have seen Careem's content on social media and specify the platform(s).
  9. 9Indicate what influenced your decision to apply for a role at Careem.
  10. 10Indicate if you have previously worked at Careem.
  11. 11Voluntarily self-identify your gender identity.
  12. 12Provide your current location (Country).
  13. 13Provide your current monthly salary (gross in local currency).
  14. 14Provide your monthly salary expectations (gross in local currency).

Rules & eligibility

  • Completion of the gender identity question is entirely voluntary and will not be considered in the hiring process.
  • Careem does not discriminate based on any protected group status under any applicable law.
  • Collection of demographic information is for internal purposes only (equal employment opportunity monitoring and diversity initiatives).

Details extracted automatically from the official advertisement — always verify against the original ad before applying.

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