Senior IT Infrastructure Engineer II

Experience: Proven hands-on experience with Cisco Meraki network administration (switches, wireless, security appliances), strong experience managing data center server clusters and VMware virtualization environments, experience deploying and supporting Peplink devices, solid understanding of Voice Gateway technologies (SIP/PRI) and telephony troubleshooting, working knowledge of MPLS networks and WAN link management. Experience with MDM tools (JumpCloud, Zscaler, Microsoft Autopilot, Apple Business Manager), practical experience with backup and recovery solutions and disaster recovery planning, experience supporting Contact Center infrastructure, administration experience with Google Workspace, understanding of domain management and SSL certificate lifecycle, familiarity with Zscaler for secure web gateway/zero-trust access, experience with IT license management and vendor/asset tracking. Working knowledge of ITIL foundation principles (incident, problem, change, and request management), hands-on client engineering experience (endpoint standardization and lifecycle management), experience handling SSO solutions, experience with API-based integrations and integration of systems across IT platforms, experience managing patch management processes for Windows and Mac endpoints and servers. Practical experience with AI and automation tools to streamline IT operations (scripting, workflow automation, AI-powered monitoring/support tools), proficiency in at least one scripting/automation language (e.g., PowerShell, Python, or Bash). Excellent communication, troubleshooting, analytical, and problem-solving skills, with the ability to work independently and manage multiple priorities.