Senior Officer - Parent Satisfaction

Job details

POSITION Senior Officer - Parent Satisfaction Regional Office Centre Beaconhouse School System QUALIFICATION Bachelor’s degree in relevant field or equivalent EXPERIENCE 2–3 years in an administrative or operations related role, preferably with exposure to parent relations, customer service, or school administration. KEY RESPONSIBILITIES • Manage and resolve parent queries escalated to the Regional Office. • Support campuses in achieving student enrolment, retention, and net strength targets. • Monitor and drive fee recovery and clearance of pending dues. • Conduct periodic checks to ensure accuracy of student registration data. • Support the onboarding, induction, and guidance of Branch PROs. SKILLS • Strong communication & interpersonal skills • Problem-solving & coordination • Data analysis • Stakeholder management • Attention to detail • MS Office proficiency