Front Office Manager

Job details

POSITION Front Office Manager Front Office Ambiance Boutique Art Hotel, Islamabad QUALIFICATION Bachelor’s degree in Hospitality or equivalent EXPERIENCE At least 5 years’ experience in office management, preferably in the hospitality industry KEY RESPONSIBILITIES • Verify that accurate room status information is maintained and properly communicated • Maintain, monitor, and prepare group requirements. Relay information to concerned staff department(s) • Monitor daily bookings and ensure assigned rooms are prepared before check-in • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner • Review Front Office work and activity reports, Front Office log book and guest feedback forms daily • Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs • Check and verify deposits at the end of each shift; Enforce all cash handling, cheque-cashing, and credit policies • Maximize room revenue and occupancy by reviewing status daily • Monitor credit reports and maintain close observation of daily occupancy • Prepare revenue and occupancy forecasting • Develop departmental budget and, after approval, monitor and take corrective action as necessary to ensure adherence • Resolve guest problems quickly, efficiently, and courteously • Ensure that all team members are trained on technical and service aspects of their position • Collaborate with managers, supervisors, and hourly associates to develop and carry out ideas and procedures in order to continuously improve department performance SKILLS • Excellent customer service skills • Excellent communication and interpersonal skills • Ability to work under pressure • Proficient computer skills • Strong coordination skills • Excellent time management and organizational skills