MyJobsFeed
TamaraPrivate

Quality Lead

Tamara

Full-timeRiyadhSA

Job details

This advertisement is for a Quality Lead at Tamara, a leading fintech platform in Saudi Arabia. The role, based in Riyadh, is critical for designing, scaling, and managing a world-class quality framework across all support functions, aiming to transform quality into a strategic performance enabler. Responsibilities include strategy and governance, team management, framework and tools implementation, insights and continuous improvement, and stakeholder collaboration. Candidates should possess over 5 years of experience in customer experience quality management, preferably in fintech, with a proven track record in designing QA programs and leading teams. Advanced English communication skills are essential, along with a problem-solver mindset and an obsession with operational excellence. Interested applicants are required to complete an online form, attach their resume, provide a LinkedIn profile link, and answer specific questions about their experience, skills, and background.

Advertised position

Quality Lead

Experience: 5+ years in customer experience quality management (preferably fintech/tech support); proven track record designing/scaling QA programs, including calibration and performance insights; experience leading teams across multiple geographies or third-party vendors; exposure to COPC, ISO 9001, or other quality management standards preferred; experience working with Zendesk, Genesys, Tableau, and Quality Management Systems.

Job overview

Source

Tamara

Type

Full-time

Location

Riyadh

Listed

22h ago

How to apply

  1. 1Fill out the online application form providing your personal details (First Name, Last Name, Email, Phone, Country, Location).
  2. 2Attach your Resume/CV (PDF, DOC, DOCX, TXT, RTF) or enter manually.
  3. 3Share a link to your LinkedIn Profile.
  4. 4Answer questions regarding your Saudi nationality, Riyadh residency, years of experience in Customer Experience Quality/QA/Quality Management, previous team management experience, experience in delivery training modules, experience designing/implementing/scaling QA frameworks, tools worked with (Zendesk, Genesys, Tableau, Quality Management Systems), experience managing Quality operations across multiple teams/locations/vendors, and Quality/Contact Center standards/methodologies worked with.
  5. 5Provide your notice period, current salary, and salary expectations.
  6. 6Explain why you want to join Tamara.

Rules & eligibility

  • The role is based in Riyadh, Saudi Arabia, and requires on-site presence.
  • Advanced English proficiency (written and verbal) is required.

Details extracted automatically from the official advertisement — always verify against the original ad before applying.

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