Quality Lead

Advertised position

Job overview

How to apply

1. 1Apply for this job by filling out the application form.
2. 2Provide your First Name, Last Name, Email, Phone, Country, and Location (City).
3. 3Attach your Resume/CV (accepted file types: pdf, doc, docx, txt, rtf) or enter manually.
4. 4Share a link to your LinkedIn Profile.
5. 5Answer if you are a Saudi national.
6. 6Answer if you are based in Riyadh.
7. 7State your years of experience in Customer Experience Quality, QA, or Quality Management.
8. 8Answer if you have previously managed or led a Quality/QA team and, if yes, mention the approximate team size.
9. 9Answer if you have experience in delivering training modules in a contact center environment.
10. 10Answer if you have experience designing, implementing, or scaling a Quality Assurance framework or program.
11. 11Indicate which tools you have worked with: Zendesk, Genesys, Tableau, Quality Management Systems, Other, or None.
12. 12Answer if you have managed Quality operations across multiple teams, locations, or third-party vendors.
13. 13Indicate which Quality/Contact Center standards or methodologies you have worked with: COPC, ISO 9001, Other Quality Management Standards.
14. 14State your notice period.
15. 15State your current salary in gross per month.
16. 16State your salary expectations.
17. 17Explain why you want to join Tamara.

Rules & eligibility

• The role will be based in Tamara's Riyadh office and will be an on-site role.
• Advanced English in both written and verbal communication is required.

Details extracted automatically from the official advertisement — always verify against the original ad before applying.