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TamaraPrivate

Merchant Retention Lead

Tamara

Full-timeDubaiAE

Job details

Tamara, a leading fintech platform in Saudi Arabia and the GCC, is seeking a Merchant Retention Lead for their Dubai office. This role involves leading a team responsible for retaining and reactivating unmanaged SMB merchants in the UAE. The successful candidate will manage a team of specialists, set priorities, monitor performance, and develop strategies to address merchant churn and slowdowns. Responsibilities include owning outreach to churned merchants, building early-intervention approaches, identifying root causes of churn, and defining action plans. The role also requires building SOPs, analyzing churn reasons, coordinating with cross-functional teams, and providing regular performance reports. Applicants should have at least 2 years of relevant experience, previous leadership experience, strong analytical and communication skills, and proficiency in both English and Arabic.

Advertised position

Merchant Retention Lead

Qualification: Experience in fintech, payments, BNPL, e-commerce, or merchant acquiring; Experience working with SMB merchants in the UAE; Experience in churn prevention, customer retention, or merchant reactivation; Arabic language capability alongside professional English
Experience: 2+ years of experience in merchant success, retention, account management, customer success, sales, or a related function; Previous experience leading or coaching a customer-facing team

Job overview

Source

Tamara

Qualification

Experience in fintech, payments, BNPL, e-commerce, or merchant acquiring; Experience working with SMB merchants in the UAE; Experience in churn prevention, customer retention, or merchant reactivation; Arabic language capability alongside professional English

Type

Full-time

Location

Dubai

Listed

4h ago

How to apply

  1. 1Apply for this job by filling out the application form.
  2. 2Provide your First Name, Last Name, Email, Phone, Country, and Location (City).
  3. 3Attach your Resume/CV (accepted file types: pdf, doc, docx, txt, rtf) or enter manually.
  4. 4Share a link to your LinkedIn profile.
  5. 5Indicate your graduation date.
  6. 6State if you are based in Dubai or willing to relocate.
  7. 7Explain why you are applying to Tamara.
  8. 8Specify your notice period.
  9. 9Provide your current salary.
  10. 10Provide your expected salary.

Rules & eligibility

  • Must have strong communication and problem-solving skills.
  • Ability to build practical SOPs, frameworks, and action plans.
  • Experience managing performance through KPIs, operating cadences, and coaching.
  • Strong stakeholder-management and escalation skills.
  • Analytical mindset and ability to identify patterns from merchant feedback and performance data.
  • High ownership and follow-through on open merchant issues.
  • Strong CRM discipline and attention to detail.

Details extracted automatically from the official advertisement — always verify against the original ad before applying.

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