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TamaraPrivate

Customer Care Manager - UAE

Tamara

Full-timeCairoEG

Job details

This advertisement is for a Customer Care Manager - UAE at Tamara, a leading fintech platform operating in Saudi Arabia and the wider GCC region. The position is based in Cairo, Egypt, and involves leading the UAE customer care operations from the Cairo site. The successful candidate will be responsible for operational leadership, performance management, quality assurance, continuous improvement, and people development for the UAE Customer Care Team. Key requirements include proven experience leading managers and team leaders in a high-volume, multi-channel customer care operation, deep hands-on operational fluency, and advanced experience with modern CRM, telephony, and channel tools. Applicants are required to complete an online application form, providing personal details, a resume, and answering specific questions related to nationality, location, salary expectations, and relevant experience.

Advertised position

Customer Care Manager - UAE

Qualification: Advanced hands-on experience with modern CRM, telephony, and channel tools (e.g., Zendesk, Salesforce); strong capability utilizing data visualization tools to track metrics; data-driven, emotionally intelligent leadership; exceptional ability to interpret raw contact center analytics and survey data into actionable performance improvement plans; strong attention to detail and project management skills; ability to balance attention to detail with swift execution.
Experience: Proven experience leading managers and Team Leaders in a high-volume, fast-paced, multi-channel customer care operation, ideally owning a contact-center operation end-to-end. Deep, hands-on operational fluency.

Job overview

Source

Tamara

Qualification

Advanced hands-on experience with modern CRM, telephony, and channel tools (e.g., Zendesk, Salesforce); strong capability utilizing data visualization tools to track metrics; data-driven, emotionally intelligent leadership; exceptional ability to interpret raw contact center analytics and survey data into actionable performance improvement plans; strong attention to detail and project management skills; ability to balance attention to detail with swift execution.

Type

Full-time

Location

Cairo

Listed

22h ago

How to apply

  1. 1Complete the online application form, providing your First Name, Last Name, Email, Phone, Country, and Location (City).
  2. 2Attach your Resume/CV (accepted file types: pdf, doc, docx, txt, rtf) or enter manually.
  3. 3Answer questions regarding your Egyptian nationality, current location/willingness to relocate to Cairo, notice period, current and expected gross monthly salary, relevant experience and team management, and experience with call center KPI implementation/improvement.

Rules & eligibility

  • The role is based in Cairo, Egypt; applicants must be based in Cairo or open to relocating for the opportunity.

Details extracted automatically from the official advertisement — always verify against the original ad before applying.

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