Quality Assurance Supervisor- Contact Center

Job details

Job Description: • Supervise evaluation of calls to review operations as per approved SOPs and arrange coaching sessions. • Ensure evaluation of cross functional units within Contact Center. • Arrange required coaching sessions to cover loopholes. • Improving overall quality of services to enhance customer experience. Minimum Experience: 7-10 years Age: More than 24 years Salary Range (PKR): Market competitive