MyJobsFeed
TamaraPrivate

Public Engagement Lead

Tamara

Full-timeRiyadhSA

Applications closed.

This advertisement is kept online for reference — the details below are as they were published. Browse current openings from Tamara below.

Job details

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is seeking a Public Engagement Lead for its headquarters in Riyadh, Saudi Arabia. This role involves leading the public customer engagement function across various social media channels, app reviews, and public feedback platforms. The successful candidate will be responsible for transforming reactive support into a structured engagement model, managing team performance, and ensuring all public responses align with Tamara’s brand and customer experience standards. Applicants should possess proven team leadership experience in social media care, community management, public engagement, or marketing operations, alongside strong Arabic and English writing skills and a deep understanding of digital engagement tools. The application process is conducted online, requiring candidates to complete a detailed form, attach their CV, and provide a LinkedIn profile link.

Advertised position

Public Engagement Lead

Qualification: Strong Arabic and English writing skills, with the ability to adapt tone for public, high-sensitivity, and platform-specific interactions; strong understanding of social media platforms, app review management, public customer behavior, and digital engagement tools; strong judgment, attention to detail, and ability to make decisions in fast-moving or sensitive situations; comfortable working in a fast-paced fintech environment with evolving processes and high customer visibility; familiarity with social media platforms, CRM systems, social listening tools, and customer engagement tools. Understanding of fintech, BNPL, payments, fraud, disputes, refunds, or customer protection topics is a plus.
Experience: Proven experience leading a team in social media care, community management, public engagement, or marketing operations.

Job overview

Source

Tamara

Qualification

Strong Arabic and English writing skills, with the ability to adapt tone for public, high-sensitivity, and platform-specific interactions; strong understanding of social media platforms, app review management, public customer behavior, and digital engagement tools; strong judgment, attention to detail, and ability to make decisions in fast-moving or sensitive situations; comfortable working in a fast-paced fintech environment with evolving processes and high customer visibility; familiarity with social media platforms, CRM systems, social listening tools, and customer engagement tools. Understanding of fintech, BNPL, payments, fraud, disputes, refunds, or customer protection topics is a plus.

Type

Full-time

Location

Riyadh

Listed

26d ago

How to apply

  1. 1Apply online by filling out the application form.
  2. 2Provide personal details including First Name, Last Name, Email, Phone, Country, and Location (City).
  3. 3Attach your Resume/CV (accepted file types: pdf, doc, docx, txt, rtf) or enter manually.
  4. 4Share a link to your LinkedIn Profile.
  5. 5Answer specific questions regarding Saudi nationality, Riyadh residency, team leadership experience in social media/customer care/community management/public engagement, years of team leadership experience, public-facing channels worked with, experience managing sensitive customer complaints on public platforms, experience using customer service/engagement tools, Arabic and English writing ability, notice period, current salary, and salary expectations.

Share this job

Know someone who fits this role? Send it their way.

WhatsApp

Applications closed

This advertisement closed and is no longer accepting applications. It stays online as a record of what was advertised — browse the current openings below.

Similar jobs

Other recent listings from Tamara.

All Tamara →