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TamaraPrivate

Dispute Operations Specialist

Tamara

Full-timeRiyadhSA

Job details

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is seeking a Dispute Operations Specialist for its newly established Dispute Operations function in Riyadh, Saudi Arabia. This hands-on operational role involves the end-to-end management of merchant disputes, including claim review and adjudication, merchant engagement, dispute rate management, and channel partner workflow support. Key responsibilities include evaluating evidence, adjudicating claims, communicating with merchants, and supporting negative balance collection. The role requires 2-3 years of operational experience in customer care, claims handling, or dispute management, with a preference for fintech, BNPL, payments, or e-commerce backgrounds. Fluency in both Arabic and English is essential for communication. Applicants must be comfortable with high-volume case work, possess strong judgment, and be proficient in case management systems like Salesforce. The position is on-site in Riyadh and involves rotational shifts, including weekends.

Advertised position

Dispute Operations Specialist

Experience: 2-3 years operational experience in customer care, claims handling, dispute management, chargeback operations, or comparable high-volume case work. Fintech, BNPL, payments, or e-commerce background preferred.

Job overview

Source

Tamara

Type

Full-time

Location

Riyadh

Listed

9d ago

How to apply

  1. 1Apply for this job by filling out the online application form.
  2. 2Provide your First Name, Last Name, Email, Phone, Country, and Location (City).
  3. 3Attach your Resume/CV (accepted file types: pdf, doc, docx, txt, rtf) or enter manually.
  4. 4Provide your education details: School, Degree, Discipline, Start date month/year, End date month/year.
  5. 5Answer questions regarding Saudi nationality, current city, educational status, years of customer service/support experience, experience reviewing cases/evaluating evidence/making decisions, experience with case management/CRM/ticketing/operational systems (e.g., Salesforce, Zendesk, CSHub), comfort with on-site work in Riyadh and rotational shifts (including weekends/public holidays), experience with SLAs/high-volume case queues/operational targets, recurring commitments outside of work, work experience in fast-paced customer service environments (fintech, banking, e-commerce, telecommunications, call centers), notice period, current salary, salary expectations, and if you have any relatives at Tamara.
  6. 6Confirm that all information provided is accurate and complete.

Rules & eligibility

  • Fluent Arabic and English (for customer and merchant communication) is required.
  • The role is on-site in Riyadh and operates on rotational shifts, including weekends and public holidays. Shifts are 9 hours including breaks and may vary based on business needs.
  • Familiarity with the SAMA regulatory framework for consumer finance / BNPL is required for designated regulator escalation investigators.

Details extracted automatically from the official advertisement — always verify against the original ad before applying.

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