Phone Banking Officer

Job details

Position: Phone Banking Officer Qualification: Minimum Graduation Department: Call Center - ADC Business Division Job Experience: Fresh candidates, prior call center experience will be preferred Location: Karachi Age Bracket: Maximum 27 years Job Requirements: • Ability to act as a liaison between bank and its customers. • Capable for handling both inbound/outbound calls. • Take ownership for effectively solving customer issues, complaints and inquiries. • To keep customer satisfaction at the core of every decision and behavior. • To maintain performance as per the defined performance matrix. • Comfortable at working in shifts and on gazette holidays as well. Skills: Excellent customer service, Interpersonal and communication skills