Operations Coordinator

Job details

Job Description: Company: The Wise Services, Karachi Overview: The Wise Services is a Karachi-based IT services company delivering managed services and operational support across Pakistan. We are seeking an Operations Coordinator for Control to ensure smooth day-to-day operations of control processes, documentation, and cross-functional coordination between operations, IT, and client-facing teams. The role reports to the Operations Manager and is based in our Karachi office. Key responsibilities include: • Coordinate and monitor operational control activities to ensure compliance with internal procedures and client SLAs. • Maintain and update operational control documentation, logs, and dashboards; implement version control and access procedures. • Act as the primary point of contact for operational incidents: log issues, escalate to technical teams, and track resolution until closure. • Schedule and facilitate regular control reviews, status meetings, and post-incident reviews with stakeholders. • Assist in process improvement initiatives by collecting performance data, identifying bottlenecks, and proposing corrective actions. • Support onboarding of new control processes and train staff on operational checklists and compliance.Job Specification: • Proven coordination and operational monitoring experience in IT services or managed services environments. • Strong documentation skills; familiarity with maintaining logs, SOPs, and version control. • Incident management and escalation experience; ability to track issues through to resolution. • Proficiency with MS Office suite, particularly Excel for data analysis and reporting; familiarity with dashboards or BI tools is a plus. • Excellent verbal and written communication skills in English for stakeholder updates and report writing. • Ability to run meetings, prepare agendas, and produce concise minutes and action trackers. • Analytical mindset with experience in basic process improvement techniques (root cause analysis, trend monitoring). • Organizational skills and ability to prioritize multiple tasks under tight deadlines.Job Rewards and Benefits: Incentive Bonus,Leaves