Officer Parent Relations

Job details

POSITION Officer Parent Relations Department: School Administration Company: Beaconhouse School System QUALIFICATION Bachelor’s degree in Business Administration, Communications, Education, Public Relations, or a related field. EXPERIENCE 2–3 years of relevant experience in parent relations, customer service, administration, front office, or a school environment. School experience will be preferred. KEY RESPONSIBILITIES • Manage relationships with prospective and existing parents and serve as a key point of contact. • Support admission, net student increase, and retention targets through effective engagement and follow-up. • Manage admission enquiries, campus visits, parent meetings, and follow-ups from enquiry to admission. • Monitor and maintain records of admissions, withdrawals, and student transfers. • Engage with families considering withdrawal or transfer, identify concerns, and coordinate with school leadership on retention. • Address parent concerns professionally and ensure timely follow-up and resolution. • Provide accurate information about school programmes, policies, procedures, and facilities. • Track and report admission, withdrawal, and transfer trends to the school leadership. • Support parent engagement activities and initiatives that strengthen parent confidence and school relationships. • Maintain confidentiality and professionalism in all parent and student-related matters. SKILLS • Excellent communication and interpersonal skills • Strong listening and relationship-building skills • Professional, courteous, and approachable manner • Good problem-solving and follow-up skills • Strong organisational and time-management skills • Ability to handle difficult conversations calmly and professionally • Ability to work collaboratively with different school teams • Good command of English and Urdu • Proficiency in MS Office and digital communication platforms • Strong sense of confidentiality and professionalism