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TamaraPrivate

UAE Customer Care Advisor (Non-voice)

Tamara

Full-timeNew CairoEG

Job details

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is seeking Customer Care Advisors (Non-voice) for their offices in Cairo, Egypt. The role involves providing exceptional customer service by answering customer queries through website and live chat related to Tamara’s services, identifying concerns, providing accurate solutions, reviewing accounts, and explaining services. Candidates should have a minimum of one year of customer experience in the local market, a university degree, be native Arabic speakers, and fluent in English (B2 profile). The position requires strong communication skills, problem-solving abilities, and flexibility with rotational shifts, including weekends and public holidays. Applicants must apply online, providing detailed personal, educational, and professional information.

Advertised position

UAE Customer Care Advisor (Non-voice)

Qualification: University degree
Experience: Minimum 1 year of customer experience in the local market; Previous customer service experience is a plus; Work experience in fast-paced customer service environments such as fintech, banking, e-commerce, telecommunications, or call centers is preferred.

Job overview

Source

Tamara

Qualification

University degree

Type

Full-time

Location

New Cairo

Listed

3h ago

How to apply

  1. 1Apply online by filling out the application form.
  2. 2Provide your First Name, Last Name, Email, Phone, Country, and Location (City).
  3. 3Attach your Resume/CV (accepted file types: pdf, doc, docx, txt, rtf) or enter manually.
  4. 4Provide details about your education: School, Degree, Discipline, Start date (month/year), End date (month/year).
  5. 5Answer questions regarding your nationality, current city, educational status, years of customer service experience, comfort with rotational shifts (including weekends and public holidays, 9 hours including breaks), recurring commitments outside of work, work experience in fast-paced customer service environments, notice period, current salary (gross EGP per month), and salary expectations (gross EGP per month).
  6. 6Disclose if you have any relatives at Tamara.

Rules & eligibility

  • Native Arabic speaker.
  • Fluency in English Language (B2 profile).
  • Ability to use computers and internet applications.
  • Great verbal & written communication skills.
  • Ability to handle customers’ issues.
  • Ability to solve problems in a short period of time.
  • Flexibility with rotational working hours/days.
  • All qualified individuals are encouraged to apply.
  • The role is on-site in Cairo and operates on rotational shifts, including weekends and public holidays. Shifts are 9 hours including breaks and may vary based on business needs.
  • All information provided in the application must be accurate and complete. False or misleading information may result in disqualification.

Details extracted automatically from the official advertisement — always verify against the original ad before applying.

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