Customer Support Executive - Visa Services

Job details

Job Description: Company: Visa Xpert Location: Lahore, Pakistan (On-site) Position: Customer Support Executive - Visa Services (Female) - Full-Time, Morning Shift Overview: Visa Xpert is a visa assistance and travel services firm seeking a Customer Support Executive to support applicants through the end-to-end visa application lifecycle for destinations including UK, USA, Canada, Australia and Schengen. The role involves client-facing support, document verification, application assistance, bookings coordination and CRM case management. Job Responsibilities: • Answer incoming phone calls from clients • Respond to WhatsApp and social media inquiries • Explain visa requirements and application procedures • Schedule appointments and maintain client records • Follow up with clients regarding their applications • Perform document verification and assist with application submission • Coordinate bookings and manage CRM case records • Provide professional customer service and supportJob Specification: • Must-have: Good communication skills in Urdu and basic English • Basic computer skills: MS Word, Excel, Email, WhatsApp • Friendly, confident, and professional attitude • Positive attitude and willingness to learn • Ability to achieve sales targets and work professionally • Fresh and experienced candidates welcome