Senior Officer

Job details

Education: Bachelors, preferably Masters. Experience: Minimum 03 years of relevant experience with Bachelors OR minimum 02 years of relevant experience with Masters.. Greets all patients, their attendants and answer promptly and accurately with courtesy in person or over the phone. Ensure that the counters and waiting areas are properly maintained. Serve as a point of contact for complex patient questions and issues, resolving them with empathy and professionalism. Support clinical operations to ensure smooth clinic and counters' operations to cater volume by coordinating with relevant stakeholders. Assist in the patient facilitation services on daily basis, including patient check-in/check-out, appointment scheduling, and managing patient flow. Supervises management of HMIS pertaining to Medical Record (MR) Registration, Investigation Requisition Slips ORS), Clinic Scheduling, Appointment, Registration, Clinic cancellation and appointment confirmation. Monitors the activity of the issuance of medical record numbers at counters, ensuring information completeness. Maintain front office supplies and inventory; and assist with budget and financial reporting. Handle pending activities regarding admission and discharge queries. Supports operations in achieving KPIs; including volumes, waiting time and no-show rate etc, Support security protocols, ensure the facility remains clean, safe, and secure, and maintain the confidentiality of patient information and service excellence standards. Adheres to professional standards, hospital policies, procedures, and service excellence standards. Works closely with multidisciplinary teams for smooth service delivery and patient satisfaction; e.g. physicians, nursing, clinical staff, IT, security, maintenance etc. Facilitate and participate in projects for improving efficiency, quality health care services and patient satisfaction by supervising performance of assigned staff. Train, guide, and supervise patient facilitation services staff, delegate tasks, monitor performance, and provide guidance to ensure consistent service delivery and they follow hospital policies and procedures. Perform any other task assigned by the immediate supervisor that is commensurate with your knowledge and skills. Note: “ Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”