Quality Assurance Officer

Job details

About AKHS, Pakistan: The Aga Khan Health Service, Pakistan (AKHS, P) , part of the Aga Khan Development Network (AKDN), is one of Pakistan’s leading not-for-profit healthcare organizations. AKHS, P delivers quality healthcare services through an extensive network of hospitals, medical centers, health centers, and community-based programs across the country, with a strong focus on innovation, excellence, and patient-centered care. Aga Khan Health Service, Pakistan, is looking for a competent Quality Assurance Officer based at Project Offices in Astor, Diamer, Kharmang, Shigar, Skardu, Ganche and Gilgit. Key Responsibilities: Quality Monitoring & Supervision • Conduct regular supervisory visits to supported health facilities and outreach sites. • Monitor compliance with SRHR, FP, and MNCH service delivery standards. • Use standardized quality checklists and supervision tools for assessments. Capacity Strengthening • Support implementation of quality improvement plans at facility level. • Provide on-site coaching and mentoring to health providers on quality of care and client-centered approaches. • Identify training needs and coordinate with the project team for capacity-building activities. Data, Documentation & Reporting • Review service delivery records, registers, and reporting formats for accuracy and completeness. • Support analysis of quality-related indicators and identify gaps. • Prepare supervision reports, findings, and actionable recommendations. Coordination & Accountability • Liaisewithdistricthealthofficesandfacilityin-chargestopromoteownershipofqualitystandards. • Support implementation of grievance redressal and client feedback mechanisms. • Ensure ethical standards, confidentiality, and respectful care principles are upheld. Expected Deliverables • Monthly supervision and quality assessment reports. • Facility-level quality improvement action plans. • Documentation of best practices and lessons learned. Qualifications & Experience: • Bachelor’s or master’s degree in Nursing /Health Sciences, Diploma in Lady Health Visitor (LHV) /Midwifery. • Minimum 3 years of experience in health program implementation or quality assurance. Experience in SRHR or FP program is preferred. • Strong analytical and observation skills. • Excellent documentation and reporting abilities. • Willingness to travel frequently within assigned districts. • Results-driven, ethical and adaptable professional with a strong service and stakeholder focus. • Strong integrity with the sensitivity to manage confidential information. • Demonstrates superior organizational skills and the agility to multitask and assume changing strategic responsibilities in a dynamic environment. • Possesses strong integrity, intellectual humility and demonstrable expertise in navigating ambiguity and constant change. • It shows resilience, flexibility and perseverance, especially during challenging periods. • Culturally sensitive, inclusive and respectful of diverse populations, reflecting the global values of AKDN. • A deep passion and commitment to AKDN’s purpose, values and ethical framework. Flexibility to work as required to meet AKHS mandates Candidates meeting above criteria may apply through www.mansab.org or www.brightspyre.com or submit applications/CVs at HR Office, Regional Office, Gilgit or HR Office Aga Khan Hospital, Gilgit. AKHS is committed to reducing our impact on the climate and the environment and has set ourselves the goal of striving for net-zero carbon operations by 2030. All staff are expected to take part in making this a reality. The Quality Assurance Officer , accompanied with his/her Line Manager is expected to identify and understand which aspects of his/her work have the most impact on the environment, and define tasks, work, and personal goals within his/her work plan to reduce these impacts and bring AKHS closer to net zero. Interested candidates meeting the criteria can apply latest by July 08, 2026