Insights Analyst

Job details

Insights Analyst Eligibility Qualifications • Minimum Bachelor’s degree preferably a Master’s from an HEC-recognized institute/university. • Qualification in Islamic Finance will be an added advantage. Skills • MS Office proficiency • Email drafting & written communication • Strong verbal communication • Analytical & problem-solving skills Experience • At least 2 years of relevant working experience. Key Responsibilities • Evaluating customer satisfaction through complaint resolution feedback. • Achieving monthly call targets efficiently and effectively. • Ensuring compliance with call scripts and handling procedures. • Analyzing survey and research data to prepare reports and recommendations. Department: Service Quality Department – Customer Support Group Location: Head Office - Karachi Last Date: July 10th, 2026