Service Quality Observer

Job details

Eligibility Qualifications • Minimum Bachelors from an HEC recognized institute/university. • Qualification in Islamic Finance will be an added advantage. Skills • Ability to monitor multiple cameras simultaneously • Strong attention to detail • Policy violation detection • Customer service lapse identification Experience • Minimum 2 years of relevant working experience Key Responsibilities • Monitoring customer service via DVR at branches • Capturing and documenting incidents with accurate timestamps and video clips • Observing high customer waiting times and reporting delay incidents • Ensuring customer-first protocols (greetings, active counter management, EQMS utilization) Department: Service Quality Department – Customer Support Group Location: Head Office - Karachi Last Date: August 31st, 2026