Service Desk Executive

Job details

Education: BS degree in Computer Science, Information Technology, or related field. Experience: 2+ years of experience in help desk support of HMIS or IT healthcare front desk operations. To verify HIMS complaints, maintain logs sheets for record sharing to seniors. End-users support, resolving queries and issues in a timely and effective manner Ensure end-users have access to the necessary resources and tools to perform their jobs efficiently Document HMIS complaints from end-users, and distribute them to internal IT teams for resolution Ensure complaints are tracked and resolved in a timely manner, and follow up with end-users to confirm resolution Escalate complex issues to internal IT teams Ensure issues are properly documented and tracked, and follow up with teams to confirm resolution Report on help desk metrics, including issue resolution rates, response times, and customer satisfaction Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”.