Manager Operational Excellence

Job details

Eligibility Qualifications • Minimum Bachelor's preferably Master's from an HEC recognized institute/university (Professional certification will be an added advantage). • Qualification in Islamic Finance will be an added advantage. Skills • Project management, process re-engineering, gap analysis, and workflow optimization. • Banking operations, products, and regulatory knowledge. • Stakeholder management, communication, and presentation skills. • Proficiency in Excel, PowerPoint, project/process management tools, and Power BI. Experience • Minimum 5 years of relevant managerial experience. Key Responsibilities • Leading process re-engineering and improvement projects from initiation to implementation. • Identifying process gaps, inefficiencies, and opportunities for automation and optimization. • Conducting process mapping and gap analysis while developing To-Be processes and SOPs. • Coordinating cross-functional initiatives to drive timely implementation, cost efficiency, productivity, TAT reduction, and improved customer experience. Department: Service Quality Department – Customer Support Group Location: Head Office - Karachi Last Date: October 3rd, 2026