ER Coordinator

Job details

Education: Bachelors preferably Masters with Healthcare Background. Experience: Minimum 4 years of relevant experience. Start duty with daily round in Triage area, Waiting area, Clinical Areas & Non-Clinical Areas Handle patient/attendants especially during rush hours Explain anxious patients/attendants, about waiting time and process flow of ED Addresses and resolves patients flow problems during shift Visit all patients ongoing to ensure their comfort and satisfaction and follow-up to resolve complaints. Updating and expediting the patient's plan of care with the physician Checks on delays in all sub processes including lab, consults, admission and referrals. Close Coordination with security supervisor to maintain strict visitor/attendant’s control Coordination with faculty/doctors/senior staff for reviewing the situation during rush hours Initiate dialogue with different personnel and departments to resolve complaints and to review performance of ED to improve standards To ensure that ED environment is maintained at a set standard at all times Maintain strong liaison with all departments Effectively coordinates with all support services and work closely with the In-charge Nurse to ensure patient satisfaction and maintain appropriate service standards at all levels Coordinates with senior staff and will assist them in difficult situations especially dealing with difficult people Coordinates with administrative office. Serves the liaison with the Triage Staff Ensure proper registration mechanism for direct entry patient in the Emergency. Meet regularly with HOD for discussion and information update Feed back about the round to the HOD. The ability to perform in a professional manner during crisis or emergency situations Maintains exemplary attendance and availability according to department need Communicates information verbally and in writing to appropriate person Must adhere the behavioral standard including create positive relationship with Patients, attendants, colleagues and with self. Maintain paper records in good order including accurate filing Respecting the privacy, dignity, needs and belief of patients, attendant and colleagues Behaving in a manner which is welcoming to and of the individual Perform any other task as assigned by the Concerned Head. Note: “ I ndus Hospital & Health Networ k is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”