Email Analyst

Job details

Eligibility Qualifications • Minimum Bachelor's preferably Master's from an HEC recognized institute/university (Professional certification will be an added advantage). • Qualification in Islamic Finance will be an added advantage. Skills • Written & Verbal Communication • Banking & Islamic Banking Knowledge • Customer Handling & Complaint Resolution • Problem-Solving & SLA/TAT Management Experience • Minimum 2 years of relevant working experience. Key Responsibilities • Managing and responding to customer queries and complaints through the Bank’s email channel. • Investigating customer concerns and coordinating with relevant departments for timely resolution. • Ensuring accurate, professional, compliant responses aligned with Bank policies and Shariah principles. • Maintaining case records, following up on pending cases, and identifying recurring issues and service improvement opportunities. Department: Service Quality Department – Customer Support Group Location: Head Office - Karachi Last Date: October 3rd, 2026