Coordinator (Locum)

Job details

Education: Bachelors, preferably Masters in Healthcare Management or a related field. Experience: Minimum 06 years of relevant experience with Bachelors OR minimum 04 years of relevant experience with Masters. Supervise daily ER operations to ensure smooth and efficient workflow. Monitor patient triage, waiting time, and treatment turnaround time. Ensure adherence to emergency protocols and clinical pathways. Coordinate admissions, transfers, and referrals in collaboration with IPD and other departments. Manage bed allocation for emergency admissions in coordination with ER management. Act as liaison between ER physicians, nursing staff, diagnostics, pharmacy, and support services. Ensure timely communication during critical cases and mass casualty incidents. Coordinate with ambulance services and external referral centers. Monitor incident reporting and ensure timely resolution. Ensure availability of emergency equipment and supplies. Report equipment malfunction or stock shortages immediately. Maintain ER statistics including patient volumes, acuity levels, and admission rates. Prepare daily, weekly, and monthly ER performance reports. Track KPIs and recommend operational improvements. Ensure respectful and compassionate service delivery in high-pressure situations. Support Head of ER in monitoring of staff attendance, duty rosters and shift coverage in coordination with HR. Support training, onboarding, and orientation programs for new and existing staff. Ensure availability of required forms, stationery, and clinical support materials. Report equipment or facility-related issues for timely resolution. Promote a safety-first culture and enforce adherence to infection control protocols. Handle patient complaints promptly, implementing corrective and preventive measures. Ensure adherence to hospital policies, service excellence standards, and confidentiality at all times. Ensures the respect for dignity; cultural, religious and social sensitivities of the patients and their attendants. Perform any other task assigned by the immediate supervisor that is commensurate with your knowledge and skills. Note: “ Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”