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TamaraPrivate

Collections Advisor

Tamara

Full-timeRiyadhSA

Job details

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is seeking a Collections Advisor for its Riyadh office. The role involves managing and recovering overdue payments from customers in the UAE market, requiring strong communication, cultural awareness, and professionalism. Responsibilities include making daily calls, contacting customers via various channels, documenting interactions, escalating cases, and ensuring compliance with collection guidelines. Candidates should have 1-2 years of experience in debt collection or customer service, with mandatory fluency in Arabic and English. The company offers a competitive salary, performance-based incentives, and growth opportunities.

Advertised position

Collections Advisor

Qualification: Bachelor's degree (preferred but not mandatory)
Experience: 1–2 years of experience in debt collection, customer service, or telecalling roles. Good understanding of collection tactics to convince the customer. Fluency in Arabic and English is mandatory; proficiency in Hindi, Urdu, or Filipino is preferable. Strong convincing, persuasion, and problem-solving skills. Familiarity with CRM tools and dialer systems is preferred. Understanding of MS Excel is a strong plus.

Job overview

Source

Tamara

Qualification

Bachelor's degree (preferred but not mandatory)

Type

Full-time

Location

Riyadh

Listed

5h ago

How to apply

  1. 1Apply for this job by filling out the online application form.
  2. 2Provide your First Name, Last Name, Email, Phone, Country, and Location (City).
  3. 3Attach your Resume/CV (accepted file types: pdf, doc, docx, txt, rtf) or enter manually.
  4. 4Optionally, attach a Cover Letter.
  5. 5Share a link to your LinkedIn profile.
  6. 6Indicate if you are a Saudi National.
  7. 7State your years of experience in Collections.
  8. 8Confirm if you are professionally fluent in both Arabic and English (written and verbal).
  9. 9Explain why you are interested in joining Tamara.
  10. 10Share your notice period.
  11. 11Share your current Salary in EGP.
  12. 12Share your expected salary in EGP.

Rules & eligibility

  • Must be able to attempt 300-350 calls on a daily basis.
  • Must be able to contact customers via all available channels like call, WhatsApp, and email.
  • Must be able to accurately document all customer interactions and update CRM systems in real-time.
  • Must be able to escalate unresolved or high-risk cases to the team lead or concerned departments.
  • Must ensure all communications are compliant with CBUAE collection guidelines and Tamara's internal policies.
  • Must meet daily and monthly collection targets and maintain high customer satisfaction standards.
  • Must be able to work as per the defined collection shifts starting as early as 8:00 AM KSA time.
  • Should be comfortable working in rotational shifts.

Details extracted automatically from the official advertisement — always verify against the original ad before applying.

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